Frequently Asked Questions

GETTING STARTED

How do I create a Blue Spruce Maids account?

Your account will be created automatically when you book your first appointment! Upon booking, you’ll receive a confirmation email from us that will offer a link so that you can set a new password and login.

Do you service my area?

We service neighborhoods mostly north of Denver. Our booking form automatically excludes zip-codes for areas we can’t reach. If you have any questions about our service area, please don’t hesitate to ask!

How far south do you go?

We travel all the way down to Lakewood!

How much will it cost?

Our estimates are given as a price range based on the square footage of your home and the number of bathrooms included. We precisely track how long every field agent is in every home that they clean so that we can establish a final price that is most fair for everyone. Homes that don’t need as deep a cleaning will cost less than our estimate.

Do you bring your own cleaning supplies, products and equipment?

We bring our own cleaning supplies but please let us know if you have any special requests and we would be happy to accommodate you if possible.  Alternatively, we can use green products if you would prefer.  Please let us know if you would prefer green cleaning services so we can plan for this.

Can I request special tasks or extras?

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

What is the difference with the initial deep clean and the recurring cleanings?

In short, the first clean takes the technicians longer to get it to our standard of clean. From there, things like baseboards, door frames, corners and crevices are easily kept up on by the recurring cleanings, and the time it takes to complete the clean decreases significantly after that first clean.

How often do you clean the baseboards and door frames after the initial cleaning?

After the initial cleaning, the cleaners will use the extension duster and run it along the baseboards. We’ve found that this is enough to keep them clean after the initial cleaning and should be done at least once per month.

What is used for dusting?

We use a fluffy micro-fiber extension duster for any area that we can’t reach. This is useful for getting spider webs from the corners, ceiling fans and some blinds.

How often do you do the ceiling fans and wood blinds?

We dust ceiling fans and blinds on every visit. Cleaning blinds is an extra that we normally need to charge extra for if they’ve gone a long time without being cleaned and there’s a lot of build up. In those cases, we’ll need to use a product with towels to get them clean and it can be very time-consuming.

What do you use for hardwood flooring?

The Pure & Fresh Enzymes™ in our Floors cleaner break down filmy residue and tracked in grime into its basic elements. Carbon, hydrogen and other elements readily integrate with the environment instead of polluting it. Gentle enough for hardwood yet strong enough to even clean grout. Never leaves a film or residue without rinsing. Plus enzymes completely remove odors leaving the room smelling fresh and truly clean without strong fragrances.

PRICING & POLICIES

Can I apply a coupon to an existing appointment?

Certainly! Just contact our office by phone, text or email and we’ll be happy to apply any active discount you have before your service!

Why is the discount not working?

Some discounts are for first time customers only and some are for recurring customers only. In addition, some discounts are only one-time, and will not work for future service. There might be a couple reasons why a specific discount code no longer works. Please get in touch if you have any questions.

I bought a voucher and would like to redeem it, what should i do?

In most cases you can enter your coupon code directly on the booking form. If you have any issues, please contact us and let us know.

What is the two hour window?

Please note that if your time is a range that this is our arrival window to deal with the unpredictability of traffic, parking, and other surprises. Please note that we do allow a one hour window for our first time slot.

How do I figure out what my service will cost before I book?

Simply go to our booking form, fill in the details of your home, any extras you might be interested in, and the total will be updated on the column to the right of the form.

Why are your prices so high?

The reason that you won’t have any trouble finding other companies that charge significantly less is because there are a lot of ways a cleaning business can cut corners in this industry to save money. Cleaning is a type of service where people often find they get what they pay for. It’s impossible to know exactly how other companies are lowering their costs, but we can tell you we run very efficiently and our prices closely reflect our operating costs. We aren’t just charging extra for nothing.

It’s been our pledge since the beginning to deliver a premium service. The complaint we hear our customers mention most often about other companies is just the job gets rushed, quality is lacking, and expectations aren’t met. We closely train our cleaners and do routine quality inspections to be sure they’re delivering what we promise. While we want our cleaners to work quickly, we reiterate that high-quality is the priority. We also follow-up with our customers after every visit just to be sure there was nothing the customer was unhappy with. As hard as we try, sometimes things do get missed and we truly want to know so that we can return as soon as possible to make things right. This mistakes also offer an opportunity for us learn and improve.

We also use top-shelf equipment and products! For example, the vacuums we use are versatile, high-end Shark models that cost several hundred each and every cleaner has their own, personal unit. Another great example is our multi-surface cleaner that’s made by the essential oils company: Young Living. It’s far from the cheapest option but it’s all-natural, non-toxic, and no other product we’ve tested cleans better or leaves our customers’ homes smelling more amazing!

If you’d like more information about what sets us apart from our competition, give us a shout! We always love the opportunity to tell potential customers why they should choose us.

MANAGE YOUR ACCOUNT

How do I log into my account?

Existing customers can login to their account by visiting https://bluesprucejobs.com. If this is your first time logging in, you might need to select “Password Reset” and a link will be emailed to you

How do I change my address?

Log into your account and update your address in your upcoming booking. Alternatively you can can give us a call and we will update your address for you.

How do I change my password?

You can set a new password by logging in to https://bluesprucejobs.com and selecting “Account”, then “change Password”.

How do I reset my password?

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

How do I change my credit card?

You can set a new password by logging in to https://bluesprucejobs.com and selecting “Account”, then “billing method”.

How do I book my first appointment?

Simply go to our booking form and schedule your appointment online. Alternatively you can give us a call if there are any issues at all.

TRUST & SAFETY

Can I trust my cleaning professional?

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Blue Spruce certified cleaner.

What happens if something goes wrong during my appointment?

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it.  That’s our promise to you!

Is my billing information kept safe and secure?

We have three levels of security in place. First off our booking page is protected by extended validation ssl. Secondly our booking form has it’s own layer of 256 bit security.  Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card).  Rest assured we take security very very seriously.

Do the cleaning professionals go through a background check?

Yes they do.  We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

What is your 200% satisfaction guarantee policy?

If you’re not content with your cleaning, we will come out and re-clean (within a 7 day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

What is your refund policy?

If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7 day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.